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Further Questions and Contact

If you have any further questions, feel free to contact us via E-Mail, Phone or the Live-Chat.

Phone: (81) 90-6513-5578


Payment & Refund Policy

To confirm your booking we now require pre-payment (100% of your accommodation fees).  50% of the deposit is refundable if the booking is cancelled more than 7 nights in advance. Deposits are non-transferable. If you wish to change your accommodation dates you must first cancel your original booking (cancellation fees apply).  Please don’t book until you are absolutely certain you will be able to join us on your selected dates.  There are no refunds regardless of the circumstances for cancellations made less than a week in advance.


Please understand the building is a simple Japanese style building. Kisami has a very local vibe. It’s very safe and the people are extremely friendly so don’t hesitate to say “konichiwa”. We ask guests to respect to local area and it’s people by keeping quiet in the neighborhood, especially at night.