Payment & Refund Policy
To confirm your booking we require a deposit equal to 50% of your total. Please pay the remaining amount due in cash upon arrival. 50% of the deposit is refundable if cancelled more than 7 days in advance. Deposits are non-transferable. If you wish to change your accommodation dates you must first cancel your original booking. Please don’t book until you are absolutely certain you will be able to join us on your selected dates. There are no refunds regardless of the circumstances for cancellations made less than a week in advance.
Please understand the building is a simple Japanese style building with shared facilities. We expect our guests to be considerate of all other staying guests. Kisami has a very local vibe. It’s very safe and the people are extremely friendly so don’t hesitate to say “konichiwa”. We ask guests to respect to local area and it’s people by keeping quiet in the neighborhood, especially at night.